Every request is triaged by AI the moment it comes in. Emergency or routine — it gets classified, routed to the right vendor, and escalated to you only when it needs your decision. Everything else runs on its own.
Before Vestorum, maintenance coordination was a second job. Here's how that changes.
The moment a tenant submits a request, Vestorum's AI reads it and makes a call: emergency, urgent, routine, or cosmetic. Then it acts accordingly — not later, right now.
You only get pulled in when a decision needs a human — vendor dispatches over your approval threshold, five-day notices, anything over $300 by default. Everything else moves without you.
Every request gets a label. Every label has a playbook. Your rules, applied consistently — every time.
No heat in winter · Active leak · No power · Safety hazard
Dispatched immediately. Owner notified. No waiting for business hours. The tenant gets a response within minutes.
Appliance failure · Water heater down · AC in summer · Pests
Scheduled within 24–48 hours. Vendor dispatched with your approval if over threshold. Tenant kept in the loop automatically.
Leaky faucet · Broken light · Garbage disposal · Door lock
Added to the work queue. Scheduled in your normal maintenance window. Tenant notified with expected timeline.
Paint scuffs · Carpet stains · Minor dents · Hardware scratches
Logged and acknowledged. Addressed at turnover or next scheduled visit. Tenant gets a polite response, you get a record.
Your full maintenance operation in a single Kanban view. Filter by property, urgency, vendor, or category. Click any card to see the full work order history.
Tenants attach photos when submitting. Vendors upload after photos when done. Every work order has a visual record — useful for security deposit disputes, insurance claims, and vendor accountability.
Every action logged: submitted, triaged, assigned, updated, completed. Who did what, when, and what it cost. You have a complete paper trail for every request — no searching through texts and emails.
Set up HVAC filter replacements, furnace tune-ups, smoke detector checks, and annual inspections once. They trigger automatically on schedule. You stop losing properties to deferred maintenance.
Set your own approval threshold — $300 by default. Anything under dispatches automatically to your preferred vendor. Anything over sends you an approval request first. You stay in control without being in the weeds.
Start your free trial. Add your properties, set your vendors, and let Vestorum handle the rest. The first request you don't have to triage yourself is worth it.